Help Center

This information posted as of August 1.2017

Shipping Information

What shipping services does Viettop Mall use?

For products shipped by Viettop Mall, we use USPS. For products shipped by our members, it depends on the carriers used by our members.

Will my entire order be shipped in one package?

Your entire order will often be shipped in one package. However, your order might include items that sold by different members. In that case, multiple packages may be shipped to fulfill a single order and the delivery times may vary.

What shipping rate is applied?

There are many members on Viettop Mall. Each member has his own shipping rate. Therefore, the shipping fees will depend on the products you purchase. Purchasing multiple items from different members may result in multiple shipping charges.

How to determine the shipping rate of my chosen items?

In order to determine the applicable shipping rate for items in your Cart, please follow the below steps:
• Add the items to cart
• Proceed to Check Out
The total shipping & handling cost will be listed under Order Summary before you place the order.

How can I track the shipping status of my order?

You can track your order by entering your order ID and billing email at the “Track Your Order”.

What is shipping delay?

Shipping delay may sometimes happens due to unexpected circumstances such as severe weather, natural disasters, unscheduled events, etc.

I haven’t received my package yet.

In case you find that the tracking shows that a package has been delivered, but you haven't received it, please check to see if the package was left with a receptionist, neighbor or somewhere around your house. In your absence, the delivery carrier may have placed the package somewhere near your door, out of plain view. Look for your package in places such as a back door, garage, or behind bushes. If you have checked these places, and you still can't locate your package, please contact us at 1 (714) 461-2855 or info@viettopmall.com and we'll be happy to look into it for you.

ORDERS

How can I search the product I need?

• In the search box at the top center of the screen, enter a keyword or phrase of a product name and click the search key.
• You can also search the product by selecting “Categories”.

Where can I find the details about the products?

You can check details of the products at the product page by clicking on an image or title of a product. You can find all the following details about the item:
• Price, fabric, colors, sizes, etc.
• Larger or alternative views
• Size/Dimension information
• Other products that you might also like

Price Changes

Viettop Mall reserves the right to change the Prices, availability of products and details of promotional sales without prior notice.

Pricing Errors

Despite our best efforts, there may be incorrect prices appear on our Site. We reserve the right to immediately correct such errors upon error acknowledgement. In case we discover a pricing error after receiving your order, we’ll revise and apply the correct price for billing. When the correct price of a product is less than our stated price, the lower amount is applied. When the correct price of a product is higher than our stated price, at our discretion, we will contact you for your agreement on the correct price and additional payment before shipping the product, or you can cancel the order. We are not responsible for providing product to you at the incorrect (lower) price, even after we send you an Order Confirmation or Shipping Confirmation.

Out of Stock

Out of Stock sometimes happens, despite our best efforts. In this case, we shall inform you of the situation to cancel the order and refund you the payment.

Can I cancel my order?

No. The order cannot be canceled once the payment has been confirmed.

Can I Change My Order?

You cannot change your order after submitting it.

Will you charge sales tax on my order?

It depends where your order is being shipped to. For orders shipped within California, the sales tax is 8.75%. For orders shipped to other states, the sales tax is 0%.

PAYMENT

How can I make payment at Viettop Mall?

At Viettop Mall, we use PayPal service. When checking out, you will momentarily connect to PayPal website. If you have PayPal account, please log in and make the payment. If you do not have PayPal account, you still can make the payment by clicking “Pay with Debit or Credit Card” and providing required information.

VIETTOP MALL ACCOUNT

How do I create an account at Viettop Mall?

You can easily create your own Viettop Mall account by creating a username and password by clicking “Sign In” at Home page or “Create A New Account” when checking out.

Why should I create an account at Viettop Mall?

When you log in to your account, your personal details are already stored so that you don't have to enter them again when placing a new order.

If I forgot my password, how can I retrieve it?

If you forgot your password, just click the "Forgot password" link and we will send you an automated email with information on how to reset your password.

PROMOTION

How often does Viettop Mall have sale events?

We have Top Deals (sales up to 30%) every day. Additionally, we have special sale events (sale up to 75%) to celebrate special holidays of the year.

How do I use my Gift Card / Viettop Mall credit?

To retrieve your gift/credit, enter the code in the Promotion Code field at the checking out page.

RETURN/REFUND POLICY

What Return/Refund Policy is applied?

For products sold/shipped by Viettop Mall, Viettop Mall’s Return/Refund policy will be applied. For products sold/shipped by our members’, their policy will be applied. You can check details of the policy by clicking shipper/seller’s name at the product’s description page.

Viettop Mall’s Return/Refund policy:
You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. In order to qualify for a full refund, all items must be in their original condition.
In replacement case, we must receive the original item within 30 days of your return initiation. Otherwise, we will charge you full price for the replacement item.
If your return is a result of a Viettop Mall error or defective product, we will refund the full cost of the merchandise and original shipping charges.
We may deduct the original and return shipping charges from your refund in some cases.
The refund may take about four weeks from the date you return your package. In most cases you may expect a refund sooner. All refunds are issued to the original method of payment unless you selected to return for gift credit. Once your return is processed we will send you an email with your refund details.

What should I do if my order arrives incomplete, incorrect, damaged or defective?

We’ll work to resolve the problem immediately. Please contact us at info@viettopmall.com for a quick response.

What actions should I take if the package is damaged?

If you observe some damage with the package, please open and check the package with the deliverer. If you find any damage, refuse the shipment and write notes on the delivery receipt. Keep a copy of the delivery receipt with your notes regarding the damage and contact us at info@viettopmall.com immediately. If you discover damage or a defect after delivery, contact us at info@viettopmall.com. In our sole discretion, we may authorize a return, replacement or repair.

What kinds of products are non-returnable?

Below is the list of items that are non-returnable:
• Gift Cards
• “Final Sale” items
• Ink Cartridges
• Perishable products (food items, chocolates, plants & flowers & wholesale flowers)
• Other selected items, as noted in return/refund policy of sellers

CONTACT INFORMATION

How can I contact Viettop Mall?

You can reach us at 1 (714) 461-2855 or info@viettopmall.com

Do you have a physical store?

No. We're online sales only.

What should I do if I receive phishing emails?

If you receive an email asking for your card details or similar information, please be aware that this is not sent by Viettop Mall. When asking for personal data in an email, we will never ask you to respond via a link but to contact us by phone at 1-714-461-2855, or email info@viettopmall.com. If you ever receive an email asking for a specific personal data via a link, do not reply to the email, do not click on the link and delete it immediately. For questions about emails you can always contact us at 1-714-461-2855 or email info@viettopmall.com.

SELL ON VIETTOP MALL

How to become Viettop Mall’s member and sell on Viettop Mall?

If you have products and would like to sell on Viettop Mall, please contact us at 1-714-461-2855 or email info@viettopmall.com. Our team will assist you with the registration to become Viettop Mall member.